14th
August 2009 - Bendix
Commercial Vehicle Systems Enhances Aftermarket Customer Website
Bendix Commercial Vehicle
Systems LLC has re-launched the Bendix Webshop, www.bendix.biz, its
password-protected Web site for direct Bendix aftermarket customers,
with a sleeker graphic look and feel, plus a number of enhanced features
to improve efficiency, better tracking of orders, navigation, and ease
of use.
"Bendix is committed to
improving efficiencies and productivity opportunities for our
aftermarket customers," said Robert Johnson, vice president of
aftermarket sales and marketing at Bendix. "We received valuable
feedback from our customers about our e-commerce-driven Web site, and
incorporated what we learned to expand the functionality, including more
efficient search capabilities. The result is a better overall experience
for our customers, helping them save time by offering one convenient
stop for their order, core, and warranty needs. The enhanced search
functions, as well as many other upgrades, allow for greater flexibility
for our aftermarket audience when they are using www.bendix.biz."
The Bendix Webshop is a
secure Web site providing online ordering and the ability to check core
reports and warranty claims. The site also features a full Bendix
product search engine, giving users the ability to order online and
check the price for a product along with its availability.
The upgrades enable
customers to search a full catalog of Bendix products from every page of
the Web site, allowing them to search and receive vital product
information with just one click, saving valuable time. The added
functionality of uploading a text file directly into the www.bendix.biz
system – rather than the previous manual method of entering each line
item – allows for a more streamlined process for Bendix customers.
Other improvements include a
more robust online order status system, providing customers the
capability of viewing the status of every order, including those entered
offline. Customers also can view each line item of the order to
determine its specific status, improving their efficiencies. Core
reports – both current and historical – can now be viewed in multiple
ways to allow customers immediate access to information.
"Being a strong business
partner means we want to offer every opportunity to improve
productivity, speed, and access to information. The latest round of
updates does just that. It’s just the first phase of a robust
improvement plan for the Bendix Webshop based on the needs and continued
feedback from the aftermarket," Johnson said. "We value our customers
and look forward to offering them additional opportunities that will
enhance their experiences with Bendix."
About Bendix Commercial
Vehicle Systems LLC
Bendix Commercial Vehicle
Systems, a member of the Knorr-Bremse Group, develops and supplies
leading-edge active safety technologies, air brake charging, and control
systems and components under the Bendix® brand name for medium- and
heavy-duty trucks, tractors, trailers, buses, and other commercial
vehicles throughout North America. An industry pioneer, employing more
than 2,000 people, Bendix is driven to deliver solutions for improved
vehicle performance, safety, and overall operating cost. Bendix
Commercial Vehicle Systems is headquartered in Elyria, Ohio, with
manufacturing plants in Acuña, Mexico; Bowling Green, Ky.; Huntington,
Ind.; and Vancouver, British Columbia, Canada. For more information,
call 1-800-AIR-BRAKE (1-800-247-2725) or visit www.bendix.com.
Source:
Bendix Commercial Vehicle Systems Press Release